Privacy Policy

Privacy Policy

Last updated: January 1st, 2026

This Privacy Policy describes how we collect, use, and protect personal information when you engage with our fitness coaching services, website, and related platforms.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number

  • Billing Information: Payment details processed securely through third-party payment providers (e.g., Stripe). We do not store full payment card or bank account numbers.

  • Health & Fitness Information: Information voluntarily provided related to training goals, exercise history, injuries, or limitations.

  • Account & Usage Data: Information related to use of our coaching app (Trainerize), scheduling, and communication.

  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies or analytics tools.

2. How We Use Information

Personal information is used solely for legitimate business purposes, including:

  • Delivering fitness coaching services and programming

  • Scheduling sessions and managing memberships

  • Processing payments and billing

  • Communicating regarding training, scheduling, and account matters

  • Improving services, operations, and user experience

  • Complying with legal and regulatory obligations

We do not sell or rent personal information.

3. Payment Processing & Third-Party Services

Payments are processed securely through third-party providers such as Stripe. Payment information is handled directly by these providers in accordance with their privacy and security policies.

We also use third-party platforms such as Trainerize to deliver training programs, track progress, and communicate with clients.

These providers only receive information necessary to perform their services and are contractually obligated to safeguard your data.

4. Information Sharing & Disclosure

We may share personal information only in the following circumstances:

  • With service providers (e.g., Stripe, Trainerize) for payment processing and service delivery

  • When required by law, legal process, or governmental request

  • To protect the rights, safety, or property of our business, clients, or others

We do not disclose personal information to third parties for marketing purposes.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Sensitive information such as payment details is handled exclusively by secure third-party payment processors and is not stored on our servers.

6. Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, update, or request deletion of your data.

California residents may have additional rights under applicable privacy laws.

Requests regarding personal data can be submitted using the contact information below.

8. Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality and analyze usage. You may disable cookies through your browser settings, though this may affect website functionality.

9. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.

10. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date. Continued use of services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Cityzen In Motion
support@cityzeninmotion.com